Effective Date: 28 March 2025
Website: www.koalasnap.org.au
Contact: David Peile
Email: info@koalasnap.org.au

At Koala Snap, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect the following types of personal and non-personal information:

• Personal Information:

  • Name

  • Email address

  • Location data (e.g. where a koala photo was taken)

  • Any additional information you provide when submitting a koala photo or making a donation

• Technical & Analytical Data:

  • IP address

  • Browser type

  • Pages visited and time spent on the site

  • Device information

• Donation Information:

  • Payment method (Note: all payment data is processed securely via third-party services. We do not store full credit card details.)

2. How We Collect Information

We collect personal information directly from you when you:

• Submit a koala photo via our website

• Make a donation

• Contact us via email or contact form

• Subscribe to updates or newsletters

• Interact with our site (via cookies or analytics tools)

3. How We Use Your Information

We use the collected information to:

• Identify individual koalas and support conservation efforts

• Communicate with you (e.g. send acknowledgements or updates)

• Improve our services and website experience

• Process donations and provide tax receipts if applicable

• Ensure compliance with applicable laws

4. Photo Submissions

When you upload a photo of a koala, you grant Koala Snap permission to:

• Use, analyse, and store the image for conservation purposes

• Match the image against our koala database using AI technology

• Share the image (anonymously, unless otherwise agreed) for scientific research, reporting, or promotional purposes related to our conservation mission

5. Disclosure of Personal Information

We do not sell or rent your personal information. We may share your data with:

• Trusted third-party service providers (e.g. website hosting, analytics, email marketing, payment processors)

• Conservation partners or research institutions, but only where necessary and anonymised where possible

• Authorities if required by law or to protect our rights and the safety of others

6. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Information is stored on secure servers with access limited to authorised personnel.

While we take security seriously, no method of transmission over the internet is 100% secure. You share information with us at your own risk.

7. Accessing & Updating Your Information

You have the right to request access to any personal information we hold about you and to request corrections if it is inaccurate, out of date, or incomplete. To do so, please contact:

David Peile
Email: info@koalasnap.org.au

We will respond to all requests within a reasonable timeframe.

8. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us:

• Remember your preferences

• Understand how visitors interact with our website

• Improve functionality and content

You can manage or disable cookies through your browser settings.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to read their privacy policies before providing personal information.

10. International Data Transfers

While our primary operations are in Australia, some third-party services we use may store or process data overseas. In such cases, we ensure appropriate safeguards are in place to protect your data.

11. Children’s Privacy

Koala Snap does not knowingly collect personal information from children under the age of 13 without parental consent. If you believe we have unintentionally collected such information, please contact us so we can delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal compliance. Updates will be posted on this page with the revised effective date.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your data, please contact:

David Peile
Email: info@koalasnap.org.au

We will do our best to resolve any issues promptly and fairly.